FAQs For Patients
How do I book an appointment?
You can book an appointment by calling our clinic, emailing us, or using our online booking system. Our friendly reception team is happy to assist with finding a time that suits you.
What are your clinic’s opening hours?
Our clinic is open Monday to Friday, with extended hours on certain days to accommodate busy schedules. Check our website or call us for the latest opening times.
Do you offer same-day appointments?
Yes, we strive to offer same-day appointments for urgent cases or last-minute bookings. Availability depends on the schedule, so call early to secure a spot.
Do you offer telehealth services?
Yes, we provide telehealth consultations for physiotherapy, exercise physiology, dietetics, and diabetes education. These sessions are ideal for patients who cannot attend in person.
What should I wear to my appointment?
Wear comfortable clothing that allows easy movement. For example, gym attire is suitable for physiotherapy or exercise physiology sessions. For podiatry, bring footwear you use regularly.
Is parking available at the clinic?
Yes, our clinic offers ample parking, including spaces for patients with disabilities. There’s also easy access to the building for your convenience.
Do I need to bring anything to my appointment?
Bring any relevant medical records, referrals, imaging (X-rays, MRIs), and your private health insurance card if applicable. If you’re attending under NDIS, WorkCover, or another funding scheme, bring your plan details.
What is your cancellation policy?
We require 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee, as this allows us to accommodate other patients who need care.
Are your practitioners experienced in treating children?
Yes, our team includes practitioners who specialise in paediatric care. Whether it’s physiotherapy, podiatry, or dietetics, we provide age-appropriate treatment for children and adolescents.
Do you offer services for veterans?
Yes, we proudly support DVA patients and provide fully-funded services, including physiotherapy, podiatry, and dietetics, for eligible veterans.
Can I see the same practitioner for every appointment?
Yes, we encourage continuity of care and aim to book you with the same practitioner for all your sessions. If scheduling conflicts arise, we ensure a detailed handover between team members.
Do you bulk bill for any services?
While we don’t bulk bill, Medicare rebates are available for eligible patients under a Chronic Disease Management Plan. Our team can process these rebates instantly using HICAPS.
How soon will I see results from treatment?
The timeline for results varies depending on the condition and treatment type. Many patients notice improvements within 2–4 sessions, though chronic conditions may require ongoing care for sustained benefits.
Do you have wheelchair-accessible facilities?
Yes, our clinic is fully wheelchair-accessible, with ramp access, wide doorways, and spacious treatment rooms to accommodate all patients comfortably.
How do you ensure patient confidentiality?
We comply with Australian privacy laws and handle all patient information with the utmost care. Your records are securely stored, and we only share information with your consent.
