FAQs for WorkCover Patients
How do I start physiotherapy or exercise physiology under WorkCover?
To begin treatment under WorkCover, you’ll need a referral from your GP or case manager. Once you’ve lodged a claim and it’s approved, our team can help you schedule an initial appointment and guide you through the process.
What is included in your WorkCover services?
Our WorkCover services include physiotherapy, exercise physiology, and workplace assessments. We focus on injury rehabilitation, pain management, and creating return-to-work plans tailored to your job requirements.
Do I need pre-approval from WorkCover for treatment?
Yes, WorkCover typically requires pre-approval for allied health services. Once your claim is approved, our team will liaise with your case manager to ensure treatment aligns with your entitlements.
How do you communicate with WorkCover case managers?
We provide regular progress reports to your WorkCover case manager, outlining treatment goals, progress, and recommendations. This ensures everyone involved is aligned in supporting your recovery.
Can you help me transition back to work safely?
Yes, we create tailored return-to-work programs that focus on building strength, mobility, and confidence. Our team works with your employer and case manager to ensure a safe and smooth transition.
How often will I need to attend sessions under WorkCover?
The frequency of sessions depends on your injury and recovery goals. Your physiotherapist or exercise physiologist will recommend a schedule based on your progress and WorkCover entitlements.
What happens if my claim is delayed or denied?
If your WorkCover claim is delayed or denied, we can still provide treatment privately or through other funding options. Our team can assist you in understanding alternative pathways to continue your care.
Do you provide ergonomic assessments for workplace injuries?
Yes, we offer workplace ergonomic assessments to identify and address factors contributing to your injury. This includes recommendations for posture, workstation setup, and equipment adjustments.
Can I change providers if I’m not happy with my current treatment?
Yes, you can choose your allied health provider under WorkCover. If you’d like to switch to Doveston Health, we’ll assist with the transition and ensure a seamless handover of your care.
Are there any out-of-pocket costs for WorkCover patients?
No, approved WorkCover claims cover the full cost of treatment. If additional services or equipment are required, we’ll seek pre-approval from WorkCover to avoid unexpected costs.
